![]() ![]() Telecare is a general term and refers to technology that includes sensors and tools that connect individuals to family members or other caregivers, health-oriented apps, digital medication reminder systems, or early-warning and detection technologies (FCC, n.d.). Telemedicine is a narrower term usually used by physicians and refers to the use of telecommunications technologies to support the delivery of medical, diagnostic, and treatment-related services (FCC, n.d.). It may involve patient health education, social support, and medication adherence as well as managing health issues and treatment for patients and caregivers (FCC, n.d.). Telehealth is commonly used as an umbrella term and is defined as the use of electronic information and telecommunication technologies to support long-distance clinical care by healthcare professionals, including but not limited to nurses, pharmacists, therapists, and social workers. ![]() It is important to note that there are not standard definitions for the following “tele-” terms. Although they are similar and often used interchangeably, their meanings are different and are defined below for clarification. Other key terms that are closely related to telephone triage are telehealth, telemedicine, and telecare. Most often, telephone triage services are provided by nurses. Some examples include phone nurse, advice nurse, and teletriagist.įor the purposes of this course, telephone triage is defined as clinical management of symptom-based calls by telephone only. Titles for telephone triage practitioners vary by settings, as there is not a standard. Terminology for this area of care delivery has included telephone triage, teletriage, telepractice, telenursing, telephone advice, and telehealth. Naming conventions and titles for telephone triage services may be confusing and sometimes misleading. Similarly, most state boards of nursing identify clinical decision-making inherent in professional nursing practice. The American Academy of Ambulatory Care Nurses (AAACN, 2018) identifies registered nurses to be qualified to safely perform telephone triage. Telephone triage is an integral component of ambulatory care practiced by licensed clinical professionals (most frequently nurses) and occurring within a range of practice settings, including emergency departments, primary care, pediatric practice, specialty services, and managed care environments. The term disposition in telephone triage is often used interchangeably with level of care. Safety in telephone triage is paramount and requires that dispositions be appropriate and timely in order to avoid delays in care-evaluation, diagnosis, and/or treatment-and to ensure that patients are seen before symptoms escalate. The clinician’s disposition is defined as a directive to the patient about the time, place, and reason for further evaluation and/or treatment. Telephone triage, however, does not involve making diagnoses-nursing or medical-by phone (ANA, 2019). Telephone triage is the process by which a healthcare provider assesses presenting concerns that are relayed by a patient through a telephone encounter and determines the appropriate level of care based on the seriousness of the situation (Haddad et al., 2019). Components of a Telephone Triage System.Medical Disclaimer Legal Disclaimer Disclosures Special Needs ![]() It is not intended as a substitute for professional healthcare. The information provided in this course is to be used for educational Wild Iris Medical Education, Inc., providesĮducational activities that are free from bias. You must score 70% or better on the test and complete the courseĮvaluation to earn a certificate of completion for this CE activity. No outside commercial support was received for the creation of this course material.Ĭourse Availability: Expires July 1, 2026. Nurse planners, content experts, faculty, and others in control of content (either individually or as a group) have no relevant financial relationships with ineligible companies. Provider approved by the California Board of Registered Nursing, Provider #12300. ![]() Wild Iris Medical Education, Inc., is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation. ![]()
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